Privacy Policy

DigiSnap respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

We may collect information that you provide when placing an order, creating an account, contacting us, subscribing to marketing or using the website. This can include your name, contact details, delivery and billing details, order history, correspondence and preferences. We may also collect device, browser, IP address, cookie and website-usage information. Payment details are processed by authorised payment providers and are not stored by DigiSnap except to the extent made available through Shopify and the provider.

We process personal information to fulfil orders, arrange delivery, provide support, administer returns and warranties, prevent fraud, secure the website, comply with legal and tax obligations, improve our services and send marketing where permitted. Processing is based on consent, contractual necessity, legal obligations and legitimate business interests, as applicable.

Information may be shared with Shopify, payment providers, couriers, hosting and technology providers, professional advisers and public authorities where reasonably required. Service providers may process information outside South Africa. We use reasonable measures and appropriate contractual arrangements for cross-border processing as required by POPIA.

We retain personal information only for as long as reasonably necessary for the purpose collected, legal recordkeeping, dispute resolution and enforcement. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Subject to POPIA, you may request access to or correction of your personal information, object to certain processing, ask for deletion where legally available, withdraw consent and opt out of direct marketing. Submit a request through the Contact Us page. We may need to verify your identity. You may also lodge a complaint with South Africa's Information Regulator.

This policy may be updated when our practices or legal duties change. The current version published on this website applies from its publication date.