Shipping Policy

Delivery is free on every DigiSnap camera order, anywhere in South Africa. The only exception is an accessory ordered on its own without a camera — a USB-C card reader by itself, for example — which carries a R100 delivery charge. Whatever applies to your order is shown at checkout before you pay, and an express option is offered at an additional cost.

Delivery estimates begin once an order has been processed and are estimates rather than guaranteed delivery dates.

Orders are sent to the delivery address supplied at checkout. Customers are responsible for providing an accurate, complete address and a reachable contact number. If an address is incorrect or incomplete, additional delivery charges may apply before the parcel can be resent.

Every order ships with tracking, and the tracking details are sent after dispatch. Courier delays caused by severe weather, service disruptions, remote-area routing, peak periods or other events outside DigiSnap's reasonable control may affect the estimate. We will provide reasonable assistance with a delayed or missing shipment.

Inspect the parcel promptly after delivery. Report visible transit damage, missing items or an incorrect item through the Contact Us page within 48 hours where reasonably possible. Keep the packaging and provide photographs so that we can investigate with the courier. This reporting period does not remove rights provided by law.

Risk remains with DigiSnap until the order is delivered to the customer or a person authorised by the customer to receive it, subject to applicable law.