Refund Policy

We want every DigiSnap order to arrive as described and work as it should. This policy applies to purchases made directly from DigiSnap in South Africa and must be read with the Consumer Protection Act 68 of 2008 (CPA). Nothing in this policy limits any right that cannot lawfully be limited.

If an item is defective, unsafe or not reasonably suitable for its intended purpose, contact us through the Contact Us page as soon as possible and include the order number, a description of the issue and clear photographs or video where relevant. Where the CPA applies, qualifying defective goods may be returned within six months after delivery, without penalty and at DigiSnap's risk and expense. You may be entitled to a repair, replacement or refund in accordance with the CPA.

DigiSnap does not offer change-of-mind returns or refunds. We are unable to accept a return or issue a refund simply because you decide you no longer want the product after purchase. Please review the product description, images and specifications carefully before ordering.

Digital products, downloadable presets and other electronically supplied content are not refundable after access or download, except where required by law or where the digital content is defective.

Approved refunds are made to the original payment method after the returned item has been received and inspected. Bank and payment-provider processing times are outside DigiSnap's control. Original delivery charges are not refunded except where the return results from an error by DigiSnap or a qualifying defect.