Warranty Policy

DigiSnap products include a 30-day limited warranty from the delivery date, unless a longer period is stated on the product page. The warranty covers manufacturing defects arising during normal intended use by the original purchaser. It operates in addition to rights under the CPA and does not reduce those rights.

The warranty does not cover accidental damage, liquid or moisture damage, misuse, neglect, unauthorised repair or modification, cosmetic wear, consumable items, loss, theft, damage caused by incompatible accessories, or failure to follow supplied instructions.

To make a claim, contact us through the Contact Us page or by email at info.digisnap@gmail.com with the order number, a description of the fault, and photographs or video where relevant. DigiSnap may reasonably inspect or test the item. If the claim is valid, the available remedy will be provided in accordance with applicable law and may include repair, replacement or refund.

Where a repaired item fails within three months after repair, DigiSnap will address the failure in accordance with section 56 of the CPA. Warranty return delivery will be handled as required by law.